The AI helpdesk tools worth looking at depend on what you want the AI to actually do. Most fall into two categories...AI that deflects tickets by answering common questions before they reach your team, and AI that assists your technicians by surfacing context and suggesting resolutions when a ticket opens. For password resets, VPN issues, and app access questions, the deflection tools work well because those are structured, repeatable problems with known solutions. Freshservice, Atomicwork, and Siit all do this reasonably well. The tools that tend to disappoint are the ones that promise AI-assisted resolution but have no asset context attached to the ticket. Your technician still has to manually look up what device the person has, what software is installed, and what happened last time they raised a similar issue. The AI summarises the ticket but cannot actually help because it does not know the environment. AssetSonar connects asset context to tickets so when a ticket opens the device history, software, and past incidents are already there. The AI has something to work with beyond what the user typed. Worth looking at if the context gap is part of what is slowing your team down.