AI Travel Booking Dispute Resolution Assistant
0
Automatically detect booking fraud, document disputes, and file compensation claims against airlines and travel agencies.
Added Mar 20, 2026
26 signals
The Problem
Travelers frequently face phishing scams through legitimate booking platforms, last-minute cancellations without proper compensation, services paid for but never delivered, and prolonged refund disputes with agencies. Most consumers don't know their legal rights, lack the tools to document evidence systematically, and struggle to navigate complex dispute resolution processes across airlines, hotels, and travel agencies.
Potential Solution
A tool that monitors booking confirmation emails and messages to flag phishing attempts in real-time, automatically documents all paid services and communications as evidence, and generates ready-to-file compensation claims based on applicable regulations (DGCA rules, EU261, DOT rules, credit card chargeback procedures). The app guides users through dispute escalation with pre-filled complaint templates for consumer forums, regulatory bodies, and payment providers.
Why Now?
Post-pandemic travel has surged while booking fraud and service failures have escalated, with platforms like Booking.com facing widespread phishing attacks through their own messaging systems. Regulatory frameworks for passenger compensation exist globally but remain underutilized because consumers lack accessible tools to enforce their rights.
Avoid Kiwi.com
Unfortunately had a very negative experience where I was using the chase ultimate reward portal and chose the kiwi.com option as the price was slightly better. Essentially when redirected kiwi had changed the date of the flight and I did not notice until immediately after when I got the confirmation, but they did not allow me cancel within 24 hours or even after reaching out the following day. I ended up putting in a dispute with Chase and even with Chase backing it, kiwi denied to refund. I personally won’t ever use them again and I would recommend anyone to just avoid using them as it wouldn’t ever be worth it.
Avoid Kiwi.com
Unfortunately had a very negative experience where I was using the chase ultimate reward portal and chose the kiwi.com option as the price was slightly better. Essentially when redirected kiwi had changed the date of the flight and I did not notice until immediately after when I got the confirmation, but they did not allow me cancel within 24 hours or even after reaching out the following day. I ended up putting in a dispute with Chase and even with Chase backing it, kiwi denied to refund. I personally won’t ever use them again and I would recommend anyone to just avoid using them as it wouldn’t ever be worth it.
[URGENT] MakeMyTrip is holding my refund even after Gulf Air confirmed they have already sent it to them. Zero Cancellation purchased. Still no money, no response, no call pickup.
Hey team, I need help and I'm at my wit's end. Posting here because MakeMyTrip has left me with absolutely no other option. \--- My Situation: I booked a round-trip Kochi (COK) ↔ Manchester (MAN) flight through MakeMyTrip operated by Gulf Air for ₹69,834 I also purchased **Zero Cancellation Cover** which entitles me to a refund on cancellation. My return flights were **cancelled by Gulf Air** (GF 4 & GF 270 on 9 May 2026) — not by me. This means I am entitled to a full refund, not just 80%. \--- \*\*Here's where it gets worse:\*\* 🔴 **Gulf Air has CONFIRMED** that the refund has already been processed and sent to MakeMyTrip (the agent). 🔴 **MakeMyTrip has NOT passed this refund to me**. 🔴 I have been waiting with no update, no timeline, no communication. \--- \*\*What MakeMyTrip has done (or rather NOT done):\*\* 📵 \*\***Calls not answered**\*\* — I have called their helpline multiple times. Not once has anyone picked up. No callback either. 📧 \*\***Emails ignored**\*\* — I emailed [email protected]. Zero response. Not even an auto-acknowledgment. 💬 \*\***No proactive follow-up**\*\* — Despite the airline cancelling the flight (visible on their OWN platform as "Flight Cancelled at Airline"), MakeMyTrip has made zero effort to contact me or process my refund. \--- \*\***Timeline of Events**:\*\* \- ✅ Feb 12, 2026 — Travelled Kochi → Manchester (outbound completed) \- ❌ May 9, 2026 — GF 4 & GF 270 cancelled by Gulf Air \- 📞 Multiple calls to MakeMyTrip — No answer \- 📧 Email sent to MakeMyTrip — No response \- ✅ Gulf Air confirmed refund issued to MakeMyTrip \- ❌ MakeMyTrip has NOT passed refund to me \- 🕐 Still waiting... \--- \*\*My Questions for the Community:\*\* 1. Has anyone successfully recovered a refund from MakeMyTrip after the airline has already processed it? 2. Can I file a complaint with the \*\*National Consumer Helpline (1800-11-4000)\*\* against MakeMyTrip for withholding my refund? 3. Can I raise a \*\*chargeback request\*\* with my credit card bank since MakeMyTrip is holding money that Gulf Air has already refunded? 4. Is there any \*\*senior escalation email or executive contact\*\* at MakeMyTrip that actually works? 5. Should I approach the \*\*Consumer Court\*\* directly? \--- \*\*What I've already done:\*\* \- ✉️ Emailed Gulf Air: [email protected] \- ✉️ Emailed MakeMyTrip: [email protected] \- 🐦 Tweeted at @MakeMyTrip @MakeMyTripCare @GulfAir \- 📞 Called MakeMyTrip helpline multiple times — unanswered \- 📝 Posted on Reddit (this post) \--- MakeMyTrip is essentially \*\*holding my money hostage\*\* after the airline has already refunded them. This is unacceptable and potentially illegal under Indian consumer protection laws. I also purchased \*\***Zero Cancellation**\*\* cover from them — so there is absolutely NO excuse for withholding this refund. If anyone from \*\***@MakeMyTrip**\*\* is reading this . I want my money back.
[URGENT] MakeMyTrip is holding my refund even after Gulf Air confirmed they have already sent it to them. Zero Cancellation purchased. Still no money, no response, no call pickup.
Hey team, I need help and I'm at my wit's end. Posting here because MakeMyTrip has left me with absolutely no other option. \--- My Situation: I booked a round-trip Kochi (COK) ↔ Manchester (MAN) flight through MakeMyTrip operated by Gulf Air for ₹69,834 I also purchased **Zero Cancellation Cover** which entitles me to a refund on cancellation. My return flights were **cancelled by Gulf Air** (GF 4 & GF 270 on 9 May 2026) — not by me. This means I am entitled to a full refund, not just 80%. \--- \*\*Here's where it gets worse:\*\* 🔴 **Gulf Air has CONFIRMED** that the refund has already been processed and sent to MakeMyTrip (the agent). 🔴 **MakeMyTrip has NOT passed this refund to me**. 🔴 I have been waiting with no update, no timeline, no communication. \--- \*\*What MakeMyTrip has done (or rather NOT done):\*\* 📵 \*\***Calls not answered**\*\* — I have called their helpline multiple times. Not once has anyone picked up. No callback either. 📧 \*\***Emails ignored**\*\* — I emailed [email protected]. Zero response. Not even an auto-acknowledgment. 💬 \*\***No proactive follow-up**\*\* — Despite the airline cancelling the flight (visible on their OWN platform as "Flight Cancelled at Airline"), MakeMyTrip has made zero effort to contact me or process my refund. \--- \*\***Timeline of Events**:\*\* \- ✅ Feb 12, 2026 — Travelled Kochi → Manchester (outbound completed) \- ❌ May 9, 2026 — GF 4 & GF 270 cancelled by Gulf Air \- 📞 Multiple calls to MakeMyTrip — No answer \- 📧 Email sent to MakeMyTrip — No response \- ✅ Gulf Air confirmed refund issued to MakeMyTrip \- ❌ MakeMyTrip has NOT passed refund to me \- 🕐 Still waiting... \--- \*\*My Questions for the Community:\*\* 1. Has anyone successfully recovered a refund from MakeMyTrip after the airline has already processed it? 2. Can I file a complaint with the \*\*National Consumer Helpline (1800-11-4000)\*\* against MakeMyTrip for withholding my refund? 3. Can I raise a \*\*chargeback request\*\* with my credit card bank since MakeMyTrip is holding money that Gulf Air has already refunded? 4. Is there any \*\*senior escalation email or executive contact\*\* at MakeMyTrip that actually works? 5. Should I approach the \*\*Consumer Court\*\* directly? \--- \*\*What I've already done:\*\* \- ✉️ Emailed Gulf Air: [email protected] \- ✉️ Emailed MakeMyTrip: [email protected] \- 🐦 Tweeted at @MakeMyTrip @MakeMyTripCare @GulfAir \- 📞 Called MakeMyTrip helpline multiple times — unanswered \- 📝 Posted on Reddit (this post) \--- MakeMyTrip is essentially \*\*holding my money hostage\*\* after the airline has already refunded them. This is unacceptable and potentially illegal under Indian consumer protection laws. I also purchased \*\***Zero Cancellation**\*\* cover from them — so there is absolutely NO excuse for withholding this refund. If anyone from \*\***@MakeMyTrip**\*\* is reading this . I want my money back.
Never book with MakeMyTrip !
Hi, Just wanted to warn others about this scam. I paid **835** AED for an air ticket going to the UAE. The flight was scheduled on March 21 and my booking was made long before the conflict. The airline cancelled the booking. It took Makemytrip a month to process the refund, which I understand. I also wasn't expecting to be refunded the whole amount. But guess what they refunded ? **13.18** AED !!! How is that even possible ?? And they don't have any customer support. The only way of contacting them is an Indian number. First and last time I ever book with them. Be warned and don't make my mistake.
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