Build a SaaS tool that ingests customer issues from common support channels, detects urgency, deduplicates related reports, and creates a single escalation thread with ownership, status, and next actions. The product would help technical support, customer success, and account teams coordinate resolution workflows without forcing customers into one channel.

AI and developer-tool companies increasingly support customers through Slack and high-touch technical channels, making traditional ticket queues insufficient. The repeated hiring signals show teams need faster cross-functional triage for complex customer issues.