Civic Voice Triage Agent
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A voice AI platform that answers, triages, routes, and resolves non-emergency municipal calls without human intervention.
Added Jun 2, 2026
6 signals
The Problem
Public-sector call centers and emergency-adjacent teams are overloaded by administrative calls such as noise complaints, lost dogs, and parking inquiries. These calls create hold times and pull call-takers away from true emergencies, while still requiring reliable routing, escalation, and issue resolution.
Potential Solution
Detailed solution approach available for premium members.
Why Now?
Market timing analysis available for premium members.
Senior Backend Engineer
AVA is a conversational AI agent that answers non-emergency calls; the agent routes, triages, and resolves the calls without any human intervention. By handling administrative calls like noise complaints, lost dogs, and parking inquiries, AVA eliminates hold times and lets call-takers focus their energy on actual emergencies.
Sr. Product Manager, Dialpad Support
We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.
Account Executive - North America - Strategic
ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
+4 more signals