The product provides evaluation workflows, human-in-the-loop review queues, quality metrics, and failure-pattern analytics for AI support agents. It helps client experience, product, and data teams track guidance accuracy, routing quality, automation success, and root causes of support failures in one operational dashboard.

AI-native support is moving from experimentation to production, especially in operationally sensitive domains like payroll, benefits, and payments. As companies pursue 24/7 intelligent agents, they need measurement and control systems that make automation trustworthy.