A triage platform that aggregates inbound issues from tickets, Slack, and email into a single queue, auto-classifies severity and technical category, and surfaces diagnostic context (logs, prior tickets, related incidents). It coordinates handoffs between Support, Engineering, and CS, and provides call-ready summaries so engineers can join diagnosis sessions prepared.

Tech companies including AI-native vendors like Cursor, Anysphere, Harvey, and Granola are scaling technical support teams rapidly, and customers now expect resolution across multiple channels (Slack, tickets, calls) rather than just email queues.