Offer an in-person or supervised remote setup session in which the customer alone handles recovery words and passphrases while a technician guides device verification, wallet configuration, physical backup creation, and a small-value recovery drill. Conclude with a written security plan covering storage locations, device replacement, inheritance, and periodic recovery testing. The operator never records, photographs, types, or takes custody of customer secrets.

Hardware-wallet models and recommended practices change, while long-term holders increasingly need to replace devices and reassess older setups. The signals show persistent confusion about balancing strong randomness, recoverability, compatibility, and practical usability.