AI workflow software that routes client support issues, triages claims and payment questions, and surfaces operational trends for virtual care teams.
Added Jun 12, 2026
Last signal Jun 12, 2026
Healthcare benefits platforms handling employers, health plans, claims, payments, and clinic partners face rising support volume that is still partly manual. Teams need audit-ready accuracy, real-time visibility, and faster handling of payer integration, claims status, payment reconciliation, and client support requests.
The product connects to support queues, claims/payment systems, and payer integration workflows to automatically classify requests, route them to the right owner, and generate AI-assisted triage summaries. It also detects recurring issue patterns, flags reconciliation or claims-status bottlenecks, and provides operational dashboards for support and product teams.
Maven is explicitly hiring for AI-assisted support automation while also moving payment reconciliation from manual to programmatic workflows. Growth in virtual healthcare benefits platforms is increasing the need to scale support without adding proportional manual headcount.
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This role spans technical depth and financial accountability. Maven processes significant payment volume through systems that require audit-ready accuracy and transparency. You will own the transition from manual to programmatic payment reconciliation, drive claims-based billing readiness (including care management fees as claims, gating significant revenue), ensure payer integrations scale reliably, and build the clinic experience that gives partners real-time visibility into claims status, payments, and reconciliation.
Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com.
Use AI tools and automation to build a smarter support function — automated routing, AI-assisted triage, trend analysis — and keep identifying opportunities to reduce manual effort as volume grows.
Own claims-based billing: claim generation, submission, remittance processing, payer claim lifecycle management, and CMAC (care management fees as claims) operational readiness, with specific payer pilot and rollout timelines
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