Hi, I've been quoted by OVO energy that I am currently using 45 to 50KWH of energy a day. We have a Economy Boiler 7 which we use at a night rate. We also have two storage heaters which we have switched on. This is due to owning reptiles and needing the ambient temperature to remain above 20C. We can't seem to figure out what's causing it to be this high? I know storage heaters are costly, but surely this is insane? Most of the day neither me or my partner are in the building, and we are conscious of electricity use. Has anyone got some tips or tricks? Or is it really an issue with the storage heaters?

We’ve had no hot water for a minimum of 48 hours and I only get heating in my room for an hour twice a week. My issue here is that this keeps happening on weekends where we get charged £50 per text and call to the landlords if we report it and I’m not sure on the legality of this. For reference, I’m a student. We do not have a thermostat as it’s in the office of the company that rents these houses to students and they have full control of the heating. Everyone else except me has heating in their room and my radiator is not broken. They put it on for 2 hours in the morning and 2 hours in the evening every day. The main bathroom always has issues with hot water in the evenings but now we’ve been days without (as well as in the kitchen and in the two en suite sinks, there’s two en suites for a 6 bed house). We’re not allowed to contact the landlords out of hours (9-4:30pm Monday-Thursday) or else £50 gets taken out of our account through direct debit. The company that supplies our water is closed until tomorrow and has been since we noticed the issue. Maintenance won’t answer the phone. I’m pretty sure the issue is the thermostat because the landlords did say they needed to buy a new one soon anyway. I’ve checked the boiler and the gas water heater and all is fine but I might not be checking for the right things. I’ve had to call in sick to work because my gym is also closed down and I can’t shower to get into work and it’s been days. I can’t sleep because the house is so cold any advice would be appreciated especially on the contact methods we’ve been given.