I’m posting this as a warning and to sanity-check if anyone’s experienced something similar. I booked a flight through eDreams in November. The flight was later cancelled by the airline (Kenyan Airways), and Kenyan Airways confirmed that a refund was viable, but eDreams refused to process it. Because I urgently needed to travel, I was forced to book another flight. I then requested a chargeback through my bank for the original booking. After this, I removed my card from eDreams entirely. Despite that, months later — while the dispute was still ongoing — eDreams charged my card again for R16,444, without my permission. The charge only appeared in January but was backdated to the original November transaction date, and marked as a POS purchase, even though I obviously wasn’t present and did not authorise anything. This second charge: • was for a different amount • was not processed via Apple Pay like the original booking • occurred months after I removed my card from their system • happened with no notification or consent My bank is now treating this as an unauthorised transaction, but I’m honestly shocked that a company can charge a card months later — after it’s been removed — and backdate it as if it happened on the original date. Has anyone else experienced this with eDreams or another OTA? Any advice appreciated.

Hello, I have a problem and I don’t know how to solve it. A few weeks ago, I bought some tickets to Italy for myself and a friend. I searched on Skyscanner and found some tickets at a very good price. I bought them through the same app, apparently via Opodo, which is basically eDreams under another name. I didn’t have an issue with that, since I’ve bought tickets this way before and everything was fine. I was careful not to click on any weird buttons and I just bought the tickets. Everything was fine until this morning, when I saw that there was an attempted charge of 100 euros on my card from the merchant eDreams. Luckily, I didn’t have any money on the card at that moment. I logged into my eDreams and Opodo accounts to check whether I had subscribed to something without realizing it, but there was nothing. I actually just created the account now, using the same email address where I received the flight confirmation from them. Indeed, in the email it looks like I placed the order as part of Prime, but if I go into the account, it asks me whether I would like to join Prime. What could I do? Thanks in advance! Edit: My main concern is that I’m afraid they might cancel the flight and I could lose both my money and my friend’s money. On top of that, I used my main card, thinking it was a safe and trustworthy transaction…