I agree! The reason for doing this originally is for my own businesses. I operate a few small businesses and was the main person answering the phone for all of them. This lead to spam calls at all hours even early am.. I wouldn’t know who was calling for what business since I had multiple going to one phone number. So I’d have to say something like “hello” which isn’t very professional, then they would say is this blah blah blah.. I would worry if I don’t answer the phone because it says scam likely I would be missing a potential client or customer… So this is the solution I came up with so I wouldn’t have to answer every single call, I can set it up based on my needs and criteria and when the ai believes a human is needed they will transfer to me. One thing someone recommended that I plan to add, is a warm handoff or the option for one, where the customer will be placed on a brief hold, the ai agent will call you, give you a short overview of the call with the call and their info, and then connect you. But I’m really looking for as many options or use cases and have these options and abilities for others since if it’s solving my problem, it might also solve yours

a business would pay for that, especially in conjunction with an AI receptionist (harder sell, but it can do things like only take calls after hours or if no one picks up). That frees up owners or receptionists for other work that truly needs a human. You also shouldn't sell it as AI....AI isn't the point. You have to focus on the problem its solving and perosnalize it to each business.