Offer a fixed-scope diagnostic that connects core customer, usage, revenue, and success data to identify adoption cohorts, drop-off points, renewal risk signals, and expansion triggers. Deliver a prioritized playbook for customer success, product growth, and sales teams, including target segments, intervention motions, measurement definitions, and a lightweight reporting layer. The first version can be fulfilled manually with analytics work, stakeholder interviews, and reusable templates before becoming a managed service or software-enabled product.

Companies are under pressure to prove customer success impact on retention and expansion while using AI and dashboards to prioritize interventions. The job signals show multiple large companies hiring specifically for adoption measurement, funnel bottleneck analysis, bundling, monetization, and CS transformation.