Design, implement, and continuously improve Site Reliability Engineering (SRE) practices to ensure highly available, scalable, and resilient production systems. Provide L2 production support by troubleshooting application, infrastructure, and platform issues while ensuring compliance with SLA and SLO commitments.

Meet the team You will join a dynamic team of reliability engineers dedicated to maintaining the scalability, resiliency, and performance of our production environments. We are a collaborative group that values independent problem-solving, mentorship, and the cultivation of strong relationships with stakeholders across the organization. Our team is committed to leveraging best practices to drive operational excellence and continuous improvement in our products and services. Impact In this role, you will be the guardian of our production uptime, ensuring that our services meet internal Service Level Objectives (SLOs) and customer-facing Service Level Agreements (SLAs). You will directly reduce operational expenses by automating repetitive tasks, identifying failure points, and developing analytical tools to proactively detect issues. By writing robust code for automated releases, conducting disaster recovery drills, and performing deep-dive root cause analyses, you will play a critical role in minimizing system downtime and hardening our security posture. You will serve as an SRE subject matter expert, guiding colleagues and contributing to the design of next-generation tools and frameworks that ensure our infrastructure remains reliable, secure, and scalable. Minimum

Define and maintain SLOs, build observability and alerting systems, and lead incident response for infrastructure on the critical path of every Claude request Participate in on-call and operational-duty rotations covering service incidents, model provisioning, and time-sensitive research and safety launches.