Offer an independent concierge that triages rental disruptions, searches and books practical replacement transportation, preserves evidence, and prepares structured disputes for the rental company, card issuer, insurer, or marketplace. Begin as a human-delivered service with fixed-price incident and dispute packages, supported by reusable evidence checklists, escalation templates, and a vetted replacement-provider directory.

App-mediated and peer-to-peer rentals increasingly place booking, vehicle access, support, and claims handling behind remote workflows. When those workflows fail, the immediate cost and urgency make renters more willing to pay for accountable human assistance.