Provide a managed delivery-exception desk for DTC^? brands and regional retailers. The service gathers evidence from customers and order systems, files and follows up on carrier claims, recommends refunds or reshipments, and documents recurring problems by carrier, route, and delivery location. It can begin as a human-operated service with standardized evidence packets before productizing intake and case management.

Merchants increasingly use a mix of national and regional last-mile carriers, while delivery photos and consumer security cameras create more evidence that can support disputes. The repeated complaints across several carrier networks indicate a durable operational problem rather than one product defect.