Launch as a managed service that inventories the firm's mailboxes, moves client-facing addresses into shared queues, defines routing and response rules, migrates searchable history, and trains staff. The operator monitors account connections and failed deliveries, maintains templates and permissions, and provides recurring workflow audits. After repeating the implementation, common monitoring, migration, and quality-control components can become a productized platform.

Firms are handling more client communication across multiple addresses and devices while reviewers report deteriorating reliability and rising prices in established email clients. Existing mailbox products provide infrastructure, but firms still need someone to configure and operate a dependable team workflow.