Provide a managed delivery exception desk for a small group of multi-location restaurants. Staff monitor active orders, contact delayed couriers or customers, verify delivery locations, coordinate pickup readiness, document recurring failure points, and escalate refund or reassignment requests through existing platform support channels. Begin as a labor-assisted service using restaurant tablets, phone access, and standardized playbooks before developing any supporting software.

Restaurants increasingly depend on delivery marketplaces while retaining little operational control over marketplace routing and support. A service can be piloted without privileged platform integrations, although restricted account access and thin restaurant margins may constrain adoption.