Provide regional delivery marketplaces and multi-location retailers with a managed exception-resolution desk for disputed orders. Trained agents collect evidence, reconcile order and payment records, contact the responsible merchant or courier, apply the buyer's refund and replacement policies, and track each case through confirmed resolution. Begin as a staffed service using the buyer's existing support tools, then productize recurring investigation playbooks, evidence checklists, routing rules, and quality audits.

Delivery companies are pushing routine support into automated channels, while the evidence shows complex exceptions repeatedly falling outside those channels. The growing mix of food, groceries, electronics, wallets, subscriptions, and third-party couriers makes human investigation more valuable and creates a clear entry point for a specialized managed operation.