A SaaS? risk operations tool that detects emerging merchant fraud, dispute, chargeback, and payment-risk patterns before losses escalate.
Added Jun 9, 2026
Payment companies and marketplaces struggle to monitor merchant-level fraud risk across transactions, fund flows, disputes, chargebacks, and behavioral signals. Teams often rely on reactive rule tuning and manual case analysis, which makes it difficult to spot new abuse patterns early or explain which merchants and segments need action.
The product ingests merchant transaction, dispute, chargeback, sanctions, and behavioral data to surface abnormal patterns, elevated-risk segments, and emerging typologies. It provides merchant risk dashboards, rule-gap detection, alert prioritization, and recommended mitigations for fraud and payment risk operations teams.
Job postings show multiple payments, crypto, marketplace, and consumer technology companies investing in fraud monitoring frameworks, risk control platforms, and proactive transaction monitoring. The shift from reactive rules to proactive detection creates demand for specialized tooling that can augment risk operations teams.
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Monitor portfolio trends and assess how business models, seasonal patterns, and economic conditions affect merchant risk Surface merchant and risk insights and work with Product, Engineering, and Data to improve Shopify’s tools, processes, and detection rules
This is a hands-on, high-impact role. You will break down fraud and loss by driver, investigate emerging trends, design experiments to test risk rule changes, and build the monitoring that keeps the Risk & Compliance team ahead of new threats. You will work closely with Risk, Payments, and Product to make sure your insights become real fixes, not just dashboards.
• Handle escalated account inquiries for high-value and high-visibility merchants where the stakes are highest • Identify emerging risk patterns and industry trends, then work with data teams to sharpen detection rules and predictive models
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