Build a support operations tool that ingests customer issue details, troubleshooting notes, known resolutions, and engineering handoff context to recommend next diagnostic steps and escalation paths. The product would help support teams track ownership, document root cause, communicate status, and reduce repeated manual investigation across similar customer problems.

The repeated hiring for technical support, escalation, and root-cause ownership suggests companies are scaling customer-facing engineering support and need better tooling to keep resolution timely and consistent.