Offer a managed customer listening and recovery operations service for B2B^? software and enterprise account teams. The service audits existing feedback channels, creates a lightweight taxonomy, runs recurring issue triage, identifies root causes, and produces customer recovery plans tied to owners across product, engineering, sales, support, and customer success. Over time, the workflow can be productized into templates, reporting packs, and a simple feedback coverage tracker, but the first business should be delivered as a service.

Companies are hiring directly for customer listening, root-cause analysis, and experience measurement responsibilities, suggesting the pain is operational and immediate. AI-assisted analysis makes a small team able to process large volumes of qualitative feedback without building a full SaaS^? platform first.