Offer a productized managed service that installs the operating cadence for enterprise customer success: account health reviews, value realization plans, renewal risk tracking, expansion maps, QBR preparation, and handoffs between implementation, support, sales, and engineering. The first delivery can be a 60-day retention and expansion audit for top accounts, followed by a monthly managed CS operations desk. The service can later productize templates, scorecards, workflow tooling, and benchmark reports once repeated delivery patterns emerge.

Enterprise software buyers are scrutinizing value realization, while vendors are under pressure to protect net revenue retention and expand existing accounts efficiently. The hiring signals show multiple companies trying to build or scale this function across complex global customer bases.