Provide a managed implementation and ongoing reliability service that instruments agent workflows, defines quality and cost evaluations, configures telemetry pipelines, and investigates recurring failures. The operator works inside the buyer's existing observability environment, delivers production-ready alerts and investigation playbooks, and conducts monthly telemetry-volume and token-cost reviews.

AI agents are entering production while their telemetry introduces conversations, evaluation scores, token consumption, and model behavior that conventional application monitoring does not fully explain. Observability vendors are adding relevant capabilities, but buyers still need hands-on implementation, tuning, and operational ownership.