Provide a managed escalation desk that receives complex billing and access cases from the client's frontline queue, investigates them across payment, account, and device systems, and owns each case through restoration, refund, or documented denial. Start as a human-operated service with standard investigation playbooks, response deadlines, case audits, and weekly reports identifying recurring product defects.

Subscription-based health products increasingly combine app-store billing, direct payments, connected devices, and automated support, creating cases that generic support agents cannot resolve. Poor handling quickly produces public complaints, refund demands, and preventable subscriber loss.