Offer a managed dispute service that collects transaction records, cancellation evidence, platform messages, and applicable policies, then prepares a dated evidence package and tailored escalation letters. The service can guide the buyer through filing with the merchant and card issuer, track deadlines, and handle follow-up communications where authorization permits. Start with fixed-fee packages for disputed digital-platform charges above a defined value.

Digital platforms increasingly mediate high-value purchases while routing exceptional billing cases through limited or scripted support. Consumers now have abundant digital evidence but lack an efficient process for turning it into a coherent dispute.