Provide marketplaces and high-volume merchants with a managed claims desk for damaged-item cases. Trained agents collect time-stamped photos, order records, packaging evidence, and buyer or seller statements; check eligibility against the applicable policy; coordinate shipping or local inspection; and submit a complete resolution recommendation. The initial business should be a service with standardized intake and evidence checklists, adding software only after recurring procedures are proven.

Cross-marketplace evidence suggests that return promises are increasingly part of the purchase decision, but execution remains inconsistent. Growing cross-border commerce and low-cost goods make centralized inspection uneconomical for platforms, creating room for a specialized remote-first claims operation.