Provide retailers with a managed delivery exception desk that monitors active shipments and owns each exception through resolution. Staff verify addresses and delivery evidence, contact carriers and recipients, coordinate redelivery or replacement, file eligible claims, and document the outcome in the retailer's order and support systems. The initial business should be a delivered service with lightweight internal tooling, later productized around repeatable exception rules and case workflows.

The signals span several years and multiple delivery networks, indicating a persistent operational gap rather than one product regression. Growing use of third-party couriers, parcel lockers, delivery partners, and premium shipping creates more handoffs while customers continue to hold the retailer responsible.