Provide an outsourced order exception desk that receives unresolved cases, reconstructs each transaction across order, payment, location, and delivery records, and executes the appropriate refund, credit, or redelivery under the merchant's policies. Begin as a human-operated managed service with standardized evidence collection, escalation paths, and daily reconciliation reports. Productize recurring investigation steps and approval rules only after learning each buyer's systems and exception patterns.

Digital ordering increasingly crosses merchant apps, franchise locations, payment processors, and third-party delivery networks, leaving ownership gaps when transactions fail. The repeated complaints across distinct brands show that exception handling is a cross-platform operational problem rather than a single application's temporary bug.