Start as a managed incident review service for midmarket SaaS^?, fintech, infrastructure, and regulated operations teams. The service receives incident tickets, logs, timelines, alerts, customer impact notes, and chat transcripts, then facilitates blameless postmortems, drafts RCA reports, assigns corrective actions, and follows up weekly until closure. Over time, recurring templates, action libraries, runbook quality checks, and trend analysis can become a lightweight product layer around the service.

The signals show broad hiring demand for RCA, incident management, postmortems, runbooks, monitoring improvements, and audit-ready evidence. AI, distributed systems, regulatory pressure, and vendor-heavy operations are increasing incident complexity while making repeat failures more visible to customers and regulators.