Provide online retailers with a managed order exception desk that receives escalated cases, checks order and payment records, contacts fulfillment teams, and gives customers a definitive resolution. The initial service would follow merchant-approved rules for stopping fulfillment, explaining payment authorizations, issuing refunds, generating return labels, and documenting evidence when a chargeback has already begun.

Online purchases increasingly span separate storefront, payment, fulfillment, and banking systems, leaving customers unsure who can act. Merchants can reduce chargeback exposure by resolving exceptions quickly without building a specialized internal team.