Launch as a managed claims service focused initially on unresolved online purchases above a minimum claim value. Customers submit the receipt, payment record, correspondence, and supporting photos; an operator assembles a case file, follows the merchant's escalation process, tracks promised refunds, and prepares a payment dispute packet when appropriate. Charge an intake fee or a percentage of successfully recovered funds, then productize recurring evidence collection and deadline tracking after claim patterns are established.

Large commerce platforms increasingly route post-purchase problems through bots and constrained self-service flows, while consumers buy across more marketplaces and delivery services. The resulting fragmented evidence and escalation work creates room for an independent human-assisted recovery service.