Provide cashback platforms, card-linked offer programs, and retail loyalty teams with a managed reconciliation desk. The service receives unresolved claims, assembles evidence from offer terms and transaction records, identifies the failure point, coordinates merchant or affiliate-network inquiries, and either credits the customer or supplies a specific denial reason. Start with human casework and standardized playbooks, then productize recurring evidence collection, eligibility checks, case routing, and audit trails.

The same breakdown appears across numerous independent rewards programs, suggesting a category-wide operations problem rather than one product regression. Increasingly complex offer restrictions and fragmented merchant, affiliate, payment, and payout records make generic customer support poorly suited to resolving these cases.