Deliver a fixed-scope knowledge readiness audit followed by hands-on remediation of one high-value workflow. The service inventories relevant content, tests retrieval quality and permissions, assigns knowledge ownership, defines lifecycle rules, and validates Copilot or agent outputs against real user scenarios. Repeatable assessment templates and evaluation tooling can later turn the engagement into a productized managed service.

Microsoft is simultaneously investing in Copilot adoption, enterprise search, knowledge governance, agent infrastructure, and production validation. That combination indicates an immediate implementation gap between access to AI^? capabilities and the operational readiness required to use them reliably.