Provide regional banks with a white-label recovery desk that handles access incidents through phone and secure video sessions using bank-approved identity-verification procedures. Trained agents diagnose device and credential issues, collect permitted evidence, guide customers through recovery, and escalate suspected fraud or system failures to designated bank teams. Start as a managed service, then productize the repeatable case intake, evidence collection, audit trail, and escalation workflow.

Banking access increasingly depends on mobile authentication while many branch networks and support windows remain inconvenient. The signals show access failures recurring across institutions and directly blocking time-sensitive financial activity.