A SaaS^? tool that guides users through the dispute process by automatically identifying the correct escalation contacts, generating firm demand letters customized to the OTA's policies and consumer protection laws, and tracking refund deadlines with automated follow-up reminders. The platform aggregates known escalation paths, chargeback eligibility rules, and regulatory bodies by country so users can act with precision rather than guessing.

OTA usage has surged post-pandemic and complaints about hidden fees and refund fraud on platforms like Agoda and Lastminute.com are at record highs across travel forums and consumer watchdog sites. AI-assisted dispute resolution is newly viable and users are already improvising with ChatGPT, signaling clear demand for a dedicated, structured tool.